Automate customer service with AI
Artificial Intelligence can help you increase operational efficiency while continuing to deliver exceptional customer service. Provide means for your virtual agent to be able to converse naturally by itself and also to expertly assist human agents on more complex cases.
Contact Center AI provides expert service to consumers, while reducing the operating costs.
Provide your customers with personalized support by ensuring immediate service and quick problem resolutions to help transform individual transactions into continuous customer loyalty.
Allow human agents to concentrate on challenging and specialized calls, by providing them with up-to-date, real-time information, workflows, and step-by-step guidance.
Contact Center AI technology provides human-like interactions and redefines the experience provided by AI-powered conversations.
Identify customer intent and determine the best response as well as the next steps. Join more than one million developers who are already using Dialogflow, the world-class development suite for building natural and rich conversational experiences across multiple channels.
Agent Assist
Provides your live agents with continuous, real-time, step-by-step assistance by identifying intents during ongoing calls.
Insights
System utilizes natural language processing technology to identify call sentiment and other call drivers to help your contact center managers to learn more about customer interactions and improve overall call outcomes.
Virtual Agent
Provide your customers with non-stop access to instantaneous conversational self-service, with lightning-fast, seamless handoffs to human agents if more complex issues arise.
Machine learning helps to precisely recognize speech patterns. Our speech-to-text technology is able to understand any customer, regardless of differences in phrasing, vocabulary used, or accents.
Provide your customers with natural conversational manner across different channels, by utilizing the state-of-the-art speech generation AI technology.
Utilize machine learning to gain insights even from unstructured text. Gain an ability to extract information and data for further analysis of social media sentiment and customer conversations.
Develop great conversational experiences across all devices and across all platforms.